- Thread starterDan99
- Start dateJan 12, 2021
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- Stampede
- Jan 12, 2021
- #1
Hi I just had to repost this wonderful Rec Teq story.
Dan
Hey guys, it's me, the guy that had his grill stolen only to find it in a roadside ditch battered and bruised. I wanted to update you all on my experience with Recteq's customer service.
I'm speechless.
Recteq is the best company period. They requested some pictures and I sent them in.. After that, Trish (nicest lady ever), told me that they will replace the damaged replaceable parts for FREE.
But that's not what made me shed several tears.
They asked that after I fix the smoker, that I donate it to my local fire department and they will replace my grill with a brand new one!
I normally don't get emotional, but when she said that her and her team heard about what happened and wanted to give me a new Recteq, I cried...I'm still in tears.
This smoker brings my family together. This grill creates memories with my kid when I teach him how to cook on it. When people come to my house it's the first thing I would show them when they get a tour of the place. I've always been proud of my Recteq, and now I'll never consider buying a different brand.
So to the amazing people at Recteq, if you're in this group, thank you from the bottom of my heart.
I will fix "The Jackal" and clean it up like new and deliver it to my local fire department along with some ribs for them.
Beerlord
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- Jan 12, 2021
- #2
This is so cool. In times when things are worst, we see bright lights. I'm so glad I gave RecTec my business and that will continue in the future.
What a wonderful story!
C. Keeper
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Customer service will prevail.
Mike
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- Jan 12, 2021
- #4
These RecTeq grills really ARE awesome. They are well worth the money, they do amazing jobs and are just hard to beat. Even with all that, their customer service has never ceased to amaze me and is even better than their amazing grills.
Well done RecTeq!
sdynak
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- Jan 12, 2021
- #5
Awesome story Dan.. thanks for sharing. They have been nothing short of amazing for me as well and everything has been minor unlike your story. I will continue to recommend not only because of the excellent customer service but also because my Bull just works. Waited too long to pull the trigger is my only dilemma and that is on me. So cool to hear a fire dept. in NJ will receive her now. Good luck with the replacement.
TheGuto
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- Jan 12, 2021
- #6
@Dan, what an awesome story! THIS is the kind of customer service I read about RT having before purchasing, have personally experienced myself (on a much smaller scale), and now continue to hear after the fact. This kind of stuff also just makes me feel like there is still good in the world when times seem tough.
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The way things are right now it's nice to know there are still good people and companies out there. Thanks for sharing.
T
Traveler
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Wow that’s amazing. That’s beyond customer service and speaks volumes about the company. Quite impressive.
kennethk
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- Jan 12, 2021
- #9
Great ending!
fullhouse32
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First Class!
Buckeye smoker
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- Jan 14, 2021
- #11
I saw this. Another great testimony of RecTeq greatness. I'm seeing stories of large investors for RecTeq. Let's hope it doesn't change anything about them and their character.
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Buckeye smoker said:
I saw this. Another great testimony of RecTeq greatness. I'm seeing stories of large investors for RecTeq. Let's hope it doesn't change anything about them and their character.
I hope you're right @Buckeye smoker and nothing changes. I saw bad things happen to another company as they grew.
Lager1829
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- Jan 14, 2021
- #13
Buckeye smoker said:
I saw this. Another great testimony of RecTeq greatness. I'm seeing stories of large investors for RecTeq. Let's hope it doesn't change anything about them and their character.
Source(s)?
Buckeye smoker
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- #14
Lager1829 said:
Source(s)?
There's nothing official from RecTeq yet but, it's being talked about in internet forums, social media etc. This is from a local Georgia reporter. It's also on that person's facebook show/page. And other Smoking groups.
Last edited:
GLF35
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I also hope you are right Buckeye smoker! Bigger is not always better, all you have to do is look at Traeger!
Stratratbj96
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- Oct 25, 2021
- #16
This story made my day
I watch the Fox News and other news channels every night. I wish they would run storylines like this to raise people’s spirits. This is still America and we are generous pe
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